What is your return policy? Please refer to the link for more details regarding our return policy.
Where is my refund? It can take 7-10 business days for your refund to show up on your credit card or online bank. Please give us a call at 1 (888) 383-0047 if you have not received your refund after 10 business days.
What are the shipping options? Standard shipping with Keys Adventure Outpost is always free. We ship with UPS so you will always be able to track your order.
How long will it take to receive my order? Due to COVID-19 shipping times can take longer and may be unpredictable. Once your order has been shipped you will receive your tracking number.
What do I do if I receive a defective order? If you receive a defective order please contact our Customer Support team right away and we will do our very best to resolve your issue.
How do I make changes to an order I’ve already placed? If you would like to make a change to your order, it may be possible, unless your order has already been shipped. Please contact us right away at 1 (888) 383-0047 if there are any changes you’d like to make.
Where are you located? We are a drop ship company that is based out of Alaska.
How do I make sure I order the right product? If you have questions about our products and are unable to find the information you need on our website, please contact our Customer Support team. We are available during business hours (Mon-Fri. 9 a.m. - 5 p.m. PST) to answer any questions you may have.
How do I contact your company if my question isn’t answered here? We can be reached at 1 (888) 383-0047, Mon-Fri. 9 a.m. - 5 p.m. PST via phone. Or feel free to email us at firstname.lastname@example.org