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Shipping and Returns Policy

Shipping

Shipment to P.O. Boxes or APO/FPO Addresses:
Keys Adventure Outpost ships to addresses within the continental United States. Currently we do not ship to APO/FPO/DPO addresses.

Order Confirmation:
Once your order is placed with us you will receive a notification and
confirmation email with all your order details. If you receive your
confirmation email that means our system has properly processed your
purchase and has pre-authorized your credit card. We will then submit your
order to our transit team to reach out to our supplier and/or warehouse
manager to ensure that your item is still in stock for immediate packaging
and shipping.

If for some reason your item happens to be out of stock or on
back order, we will void the pre-authorization and reach out to you via e-
mail. If the item(s) for your order become available for shipping within 9
days of your order, we will process the charges and submit the order for shipment.


Shipment process:
Upon receiving your order we will vary the stock level of your item and
proceed with processing your card within 7 days from the date of your
order. Once the tracking numbers are available we will issue those to you
via email to the email you provided at the time of your purchase. If for some
reason you do not receive the tracking information from our team within 8
days of your order, do not hesitate to reach out to us at support@keysadventureoutpost.com

 

Pre-Orders:
Upon receiving your pre-order we will proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at support@keysadventureoutpost.com.


Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice
any damage you should make note of it when signing for delivery.  If your
item(s) do arrive damaged, please send photos to support@keysadventureoutpost.com and we will process an insurance claim on your behalf.


Cancellations:
Any order that is canceled after 24 hours is subject to a 10% administration
fee, whether or not your order has shipped. If the order has left the
warehouse, you (the buyer) will also be responsible for the return shipping
fees.

All returns must have an RA# which, if eligible, we can provide via email,
once we have all the required information. This RA# email will have all the
proper return instructions. Please forward your request to support@keysadventureoutpost.com

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase,
unfortunately, we cannot offer you a refund or an exchange. To be eligible
for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging. All returns must have
an RA# which, if eligible, we can provide via email, once we have all the
required information. This RA# email will have all the proper return
instructions. Please forward your request to support@keysadventureoutpost.com

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you
of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your
refund is officially posted.

Next, contact your bank. There is often some processing time before a
refund is posted.


If you’ve done all of this and you still have not received your refund yet,
please contact us at support@keysadventureoutpost.com


Sale and Discontinued Items (if applicable):
Only regular priced items may be refunded, sale items and discontinued
items, cannot be refunded.


Cancellations:
Any order that is canceled after 24 hours is subject to a 10% administration
fee, whether or not your order has shipped. If the order has left the
warehouse, you (the buyer) will also be responsible for the return shipping
fees.

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